Returns and Exchange Policy
We want you to be completely satisfied with your item from Zea Swim, that's why we happily accept returns on full priced items up to 14 days from purchase date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. We do not offer refunds on sale items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with sanitary labels and with the tag attached.
TO COMPLETE YOUR RETURN:
Please email firstname.lastname@example.org with the subject 'RETURNS' so we can send you the return address.
Please send the unworn item, along with your NAME, EMAIL and ORDER NUMBER, to the provided address. Once we has received your item, the item will be inspected before a refund is issued. Zea Swim reserves the right to deny the issue of a refund if the item has been worn or damaged. You will be notified by email if your refund has been denied.
Please note the goods are your responsibility until they are returned to Zea Swim. We will credit your original method of payment within 14 days of receiving your return, minus original shipping charges. The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Zea Swim will not be issued a refund.
If you are shipped the wrong order or a faulty item, please notify us immediately by email email@example.com and quote the order number, incorrect item/faulty item. We will send you the correct item on receipt of proof that you have sent back the wrong or faulty item.
Zea Swim will happily offer exchanges if the item is faulty or the incorrect size. Customers wishing to exchange items please contact firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
+ PLEASE NOTE: Our sizing has changed slightly since last season to ensure we are giving you the highest quality, best fit pieces available. You spoke, and we listened. Our sizes are now tending to run a little larger, so please keep this in mind.
Please email email@example.com if you have questions regarding our sizing. We are willing to exchange if you receive a size that doesn't fit, please just email us and quote your order number and we'll sort it out for you! Thanks for your understanding.